Today I was running a dungeon and it was my first time in it. So I informed my group of this prior to starting it and they all said that they would help me understand the engagements prior to starting. Everything seemed to be going pretty well until one of the people in the group starting harassing me very harshly. It quickly went from little snide remarks to racist and other negative language. I didn't take the bait. I kept my calm and finished the instance!
After the dungeon was complete however I took action! I reported this person in game. Which you can do by clicking on his avatar itself or his name in chat and going to report player. I reported him for verbal abuse. However the cookie cuter report didn't give me the satisfaction to drive my point across so I went and found another way.
This is a link to the live chat support system on the Tera site. It took less than 10 minutes for them to respond to me. I presented the GM with the situation. I had taken several screen shots of the other persons misconduct. The GM I was talking to was very much like talking to a guild member he was very responsive and made me feel better that it was actually a person not just a auto respond bot. He informed me that because I didn't respond to the abuse that there would be no actions taken against myself but he assured me that "said" player would more than likely have punishments taken on him. The GM also said that the screens shots would greatly help because if the player wanted to try and appeal or deny what had happened they had the proof to hold up their decision.
So please use these tools to help weed out these players who do not hold to a higher level of respect.
This brings my next topic. I am a newer member in SS however I feel like I've been accepted and made apart of the community! I am a proud member of SS and I believe in the values that are driven home within the community. With that said I do hope that people keep to those values and don't stoop to the level of some of these rude players. I feel confident in the SS Tera leadership that if you see or hear of people in the guild doing this you can bring it up to a leader and steps will be taken to investigate and actions will be taken.
I hope that this helps in the future and I appreciate you all taking the time to read....